Oryx.19 — Golf Tours
Privacy Policy
1. Introduction
Welcome to Oryx.19 (“we”, “our”, or “us”). We are a golf tour company based in the United Arab Emirates, dedicated to providing premium golf travel experiences worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or otherwise interact with us.
By using our website or services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please discontinue use of our website.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide, including:
- Full name, email address, phone number, and postal address
- Passport or travel document details (required for tour bookings and visa processing)
- Payment information (credit/debit card details, processed securely via third-party payment gateways)
- Dietary requirements, accessibility needs, and other special requests
- Golf handicap and skill level for tour matching purposes
- Communications you send us via email, contact forms, or enquiries
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and cookie data
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Travel agents or partners who book tours on your behalf
- Social media platforms if you interact with our accounts
- Payment processors and fraud prevention services
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your golf tour bookings and payments
- Communicating booking confirmations, itineraries, and important travel updates
- Arranging flights, accommodation, ground transfers, and golf tee times on your behalf
- Complying with visa, immigration, or golf club entry requirements
- Responding to your enquiries and providing customer support
- Sending you marketing communications about golf tours, promotions, and offers (where you have consented or where we have a legitimate interest)
- Improving our website, services, and customer experience through analytics
- Complying with applicable laws and regulations in the UAE and internationally
- Detecting and preventing fraud or other unlawful activity
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device. We use:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies — to deliver relevant advertisements and track campaign performance
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
5. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties solely to deliver our services, including:
- Golf clubs, resorts, and courses included in your tour itinerary
- Hotels, airlines, and ground transport providers
- Visa and travel document processing services
- Payment processors and banking institutions
- IT service providers, website hosting, and analytics platforms
- Marketing and email communication platforms
All third parties are contractually required to protect your data and use it only for the specified purpose. We may also disclose your information where required by law, court order, or regulatory authority.
6. International Data Transfers
As a UAE-based company operating golf tours globally, your personal information may be transferred to, stored, or processed in countries outside the UAE. When we transfer data internationally, we take appropriate steps to ensure it is adequately protected, consistent with applicable data protection laws including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of your booking relationship with us and to comply with legal, accounting, or reporting obligations. Typically, booking and financial records are retained for a minimum of five (5) years in accordance with UAE commercial law.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, disclosure, alteration, or destruction. These include encrypted communications (SSL/TLS), secure payment processing, and access controls.
No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
- Object to or restrict certain processing of your data
- Withdraw consent for marketing communications at any time
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Marketing Communications
With your consent or where we have a legitimate interest, we may send you newsletters, promotional offers, and updates about our golf tours. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
We will not use your personal information for direct marketing in a manner that conflicts with applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, including golf clubs, airlines, and travel platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Oryx.19
United Arab Emirates
Email: Welcome@oryx19.com
Website: oryx19.com
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.